FAQs

Frequently Asked Questions (FAQs)

Q: How do I check the status of my order? A: Once your order has been placed, you will receive an email acknowledging the details of your order. This email is a confirmation that we have received it. You will receive a second email containing your USPS or DHL tracking number and confirming that your order has been dispatched.

Q: Do I need an account to make a purchase at Legi Serrano Shop? A: No, an account is not required. You can checkout as a guest user.

Q: What are your return and exchange policies? A: You can access our return and exchange policies on our website. Generally, you have 15 days from the date of purchase to request a return. Items must be unused, in the same condition as received, and in their original packaging.

Q: How can I contact you? A: For general inquiries, please contact our customer service team at contact@legiserranoshop.com.

Q: What is your privacy policy? A: You can read our detailed Privacy Policy on our website. It describes how Legi Serrano Shop collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site.

Q: How do I track my order? A: After your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the USPS or DHL website.

Q: What if I need to change or cancel my order? A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancellations.

Q: Do you offer gift cards? A: Yes, we offer gift cards that can be purchased on our website. They make the perfect gift for any occasion!

Q: How can I leave a review? A: We value your feedback! You can leave a review on the product page of the item you purchased. Your reviews help us improve our products and services.

Q: Do you offer discounts or promotions? A: Yes, we regularly offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

Q: What should I do if I receive a damaged or defective item? A: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

Q: Can I return sale items? A: Sale items are subject to our return policy unless otherwise stated. Please refer to our return and exchange policies on our website for more information.