Refund policy

Return and Refund Policy

Last updated: January 16, 2025

At Legi Serrano Shop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help.

1. Returns:

  • Eligibility: You have 15 days from the date of purchase to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All interior clothing is non-refundable and non-exchangeable.

  • Non-Returnable Items: Certain items are not eligible for return, such as perishable goods, custom products, interior clothing, or items marked as final sale.

2. Refunds:

  • Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  • Timeframe: Refunds may take 15 days to process, depending on your payment provider.

3. Exchanges:

  • Eligibility: We only replace items if they are defective or damaged. All interior clothing is non-refundable and non-exchangeable. If you need to exchange an item, please contact us with details and proof of the defect or damage.

4. Shipping:

  • Return Shipping Costs: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping for Exchanges: If you are exchanging a defective or damaged item, we will cover the shipping costs for the replacement item.

5. Contact Us:

  • Customer Service: For any questions or concerns regarding your return or refund, please contact our customer service team at contact@legiserranoshop.com. We are here to assist you and ensure a smooth return process.